Privacy Policy

Controller and contact

SITEHUB ENGINEERING AND CONSTRUCTION NIGERIA LIMITED (RC 1796686; TIN 23923521-0001), No. 41, Ibukun-Olu Street, Akoka, Lagos State, Nigeria, operates TeroSmartHub. Contact privacy@terosmarthub.com or sitehub.seacnl@gmail.com for privacy requests.

Account and workspace profiles

Your account profile contains your name, verified sign-in email, phone, contact address, company and billing details. A separate workspace profile contains the facility or asset name, location, scope and responsible contacts. Accurate profile information supports account administration; it does not by itself verify a person or guarantee prevention of fraud.

Core account administration, record hosting, billing and service communications are processed to provide the requested service. Access controls and security records support protection of the service. Where a specific legal obligation applies, information may be retained or disclosed to meet that obligation.

Optional identity reference

NIN collection is optional for ordinary asset management. With your explicit consent, a supplied NIN is encrypted at application level and only a masked reference is displayed. It is not treated as officially verified. External verification is not currently connected and requires separate notice and authorisation before identity information is shared. You may remove the saved identity reference in Account.

Research and product improvement

Optional research participation is separate from acceptance of the Terms. An owner who opts in authorises de-identified operational records from organisations they own to contribute to aggregated maintenance and lifecycle-cost research. Names, email addresses, phone numbers, identity references, exact addresses, photographs and uploaded documents are excluded from the research dashboard. Sector-level results are suppressed for groups with fewer than five consenting organisations. Participation can be withdrawn in Account without losing core service access; future aggregation excludes withdrawn participants. Previously published genuinely anonymised statistics may not be reversible.

Access and service messages

Authorised organisation administrators can see relevant member contact, company, billing and profile-completion details within their organisation. Configured SEACNL platform management can access customer account and billing contact details and workspace profile metadata for service administration and subscription support; the customer directory excludes NIN and operational files. Personal records are not public. Vehicle renewal messages use the notification email entered for each paper; service delivery also depends on the configured email service and reminder schedule. Marketing and external identity verification require their own applicable permissions.

Information we handle

• Account and identity details, including name, email address, telephone number and organisation membership.
• Facility, operational, financial and document records supplied by authorised users.
• Security, access and audit information needed to protect workspaces and investigate misuse.
• Technical information needed to operate, diagnose and improve the service.

How we use information

We use information to authenticate users, provide organisation workspaces, deliver facility-management functions, communicate service messages, maintain audit records, secure the service, meet legal obligations and support customers.

Sharing and international processing

Information may be processed by carefully selected infrastructure, storage, email and support providers acting on our instructions. We do not sell personal information. We may disclose information where required by law or to protect users, SEACNL or the service.

Retention and security

We retain information for as long as needed to provide the service, meet contractual and legal requirements, resolve disputes and preserve authorised facility records. We use organisational and technical safeguards, but no online service can guarantee absolute security.

Your choices and rights

Subject to applicable law and organisational record duties, you may request access, correction, deletion, restriction or information about your personal data. Contact privacy@terosmarthub.com. We may need to verify your identity and authority before acting.

Read the account and data-deletion process.

Changes

We may update this policy as the product, providers or legal requirements change. The current version and update date will remain published on this page.